Work With Us!

Could it be you? Are you self-motivated and wanting to work in a socially progressive environment?

Interested in making a difference in people’s sex lives?

Looking for challenging, interesting and rewarding employment?

Good For Her is looking for a Mail Order Clerk to join our fun, collaborative and socially progressive sex shop. Candidates must be customer service oriented, reliable, computer literate and experienced in sexual health education/activism.

Candidates must also be self-motivated, organized,  committed to anti-oppression and feminist principles and willing to work a fixed schedule. Must be available for:

Monday – Friday 11am – 7pm

Good For Her is strongly committed to diversity within its community and especially welcomes applications from people of colour, trans and non-binary folks, black and indigenous people, and others who may contribute to the further diversification of ideas and our team, and ask that applicants self-identify on their applications.

Stop by with resume and cover letter to 175 Harbord St. by Monday July 16th end of day. Full job description below.

We thank individuals for applying, however, only applicants invited for interview will have their applications acknowledged.

We regret that Good for Her is not fully accessible.

 

Mail Order Position Summary

Mail Order

  • Stays up-to-date and follows up on customer correspondence online and by phone
  • Takes phone orders and manages orders taken by other GFH staff
  • Prioritizes orders and manages time effectively to meet shipping deadlines
  • Notices suspicious orders for fraud and follow-up
  • Prints orders, gathers product , processes and packages orders
  • Prints labels and creates manifest for Canada Post
  • Prepares packages shipped by other methods such as A-Way and FedEx
  • Notifies customers of shipped orders and/or status
  • Follows up with customers and necessary GFH staff on out of stock items
  • Updates website with products in and out of stock and other changes
  • Builds and maintains fluency with website, i.e. creating product pages, processing orders online, communicating with web support
  • Receives, packages, processes and ships wholesale orders
  • Completes shipping procedure on online Woo-Commerce program
  • Builds and maintains fluency with shipping programs and e-commerce agent, i.e. Ordoro, EST, Moneris
  • Files completed and in-process orders in appropriate folders
  • Keeps mailorder desk and area tidy and assists with workshop space preparation
  • Orders supplies for mailorder and GFH in general
  • Adds customer emails to GFH newsletter when requested
  • Uses POS software comfortably to balance totals, add customer details, process returns, and deal with discrepancies
  • Addresses products and online customers when defective  products are returned
  • Self-initiates to re-vamp forms and procedures when necessary

 

Customer Service Floor Support:

  • Provides service to customers that is warm, friendly, respectful, professional, sensitive, informative and relevant
  • Sells products according to the needs of customers
  • Incorporates an anti-oppression perspective into day-to-day work. Has awareness and knowledge about issues and experiences of racism, sexual abuse, violence, homophobia, transphobia, ableism, and other forms of oppression
  • Develops and maintains a comprehensive knowledge of products.
  • Has knowledge of resources and events and makes customer referrals
  • Initiates and takes special orders and notifies Floor Manager of low stock and/or follow up with out of stock orders accurately
  • Maintains tidiness and cleanliness of the store
  • Completes all necessary daily tasks as set out in daily task sheet
  • Takes messages and forwards information to the appropriate person(s)
  • Promptly and accurately receives and fills phone orders for products and workshops
  • Answers the telephone and responds to e-mails in a professional manner
  • Reconciles daily sales including cash, Visa, MasterCard, Interac and cheques with the daily totals. Ensures that sales totals balance
  • Implements anti-fraud procedures at cash
  • Other duties as assigned weekly or irregularly
  • Gives feedback to the team on products tested on behalf of GFH

Receives Delivered Product:

  • Takes special orders when a customer is seeking a specific product.
  • Ensures that special order information is passed on to person taking care of ordering.
  • Promptly notifies customers when their products on order are received

 

Works as a Team:

  • Abides by the policies and procedures of Good For Her
  • Appreciates own strengths and challenges and pursues self-improvement
  • Seeks and accepts personal responsibility
  • Shares information with other staff about procedures, products and customers
  • Attends and participates actively in staff meetings
  • Works cooperatively with other staff and shares the workload
  • Communicates clearly and respectfully within the team
  • Uses supervision effectively, seeking input or direction when needed.
  • Is punctual for start times at work and after breaks
  • Is open to opportunities for working with our annual Toronto International Porn Festival